Luxe Prism Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days. If we are experiencing a high volume of orders please expect 2-4 days for order processing.
Shipping rates and delivery estimates
Shipment method Estimated delivery time
USPS Priority Mail 3-5 business days
UPS Ground 2 business days
USPS Express 1-2 business days
*Shipping cost may vary depending on the carrier.
Shipment confirmation and order tracking
Customers will receive a shipment confirmation and tracking number 24-48 hours of order.
Customs, duties, and taxes
Luxe Prism is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
Luxe Prism is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. Pictures will be required.
International Shipping Policy:
We only provide shipping in the united states at this time.
Returns Policy
Refund policy:
ALL SALES ARE FINAL, NO REFUNDS.
Return Policy:
No return
For Exchanges :
Email luxeprism@gmail.com exchange will only be issues once upon discretion. Must have photograph of defective item.
Order Cancellation Policy:
Once your order has been processed and is packaged and ready to have a shipping label created YOU CAN NOT CANCEL YOUR ORDER.
About Luxe Prism
We are an aromatherapy and cosmetics business. We provide healthy candles, body care, and lip care products. We take pride in all our products which are handmade with love. All of our products are made in a safe and sanitary space for everyone's safety and health. All body scrubs and lip scrubs are made to order.
